At Nokai, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our refund and return policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unworn, and in the same condition that you received it.It must be in its original packaging with all tags attached.
Proof of purchase or order number is required.

Non-Returnable Items:
Custom or personalized products.
Final sale items or gift cards.

How to Initiate a Return
Email our support team at support@nokaistore.com with your order number and the reason for the return.
Once your return request is approved, we will provide you with the return address and instructions on where to send your package.
Pack the item securely and ship it back using a trackable shipping service.

Note: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective. Shipping costs are non-refundable.Refunds & Exchanges

Refunds: Once we receive and inspect your returned item, we will send you an email notification. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.
Damaged or Defective Items: If you received a damaged or incorrect item, please contact us immediately at support@nokaistore.com so we can evaluate the issue and make it right with a replacement or full refund.

Contact UsIf you have any questions regarding our return and refund policy, please reach out to us:
Email: support@nokaistore.com
Website: https://nokaistore.com